FAQ
Frequently Asked Questions
We try our best to make the whole process of ordering your school uniform as fast and simple as possible. You should be able to find the answers to any questions you have here, athough feel free to get in touch with us if you can’t find what you’re looking for info@schooluniformsolutions.com
What payment options do you accept?
We currently safely process all payments on-line through Stripe. All major credit cards from Visa, Mastercard and American Express are accepted, plus all debit cards.
Delivery Methods
SCHOOL UNIFORM ONLY:
All uniform orders will be delivered free of charge to schools and made available for collection. You will hear directly from your school once your items are available for collection. Please ensure you choose the free shipping option at checkout.
Please note that during some school holidays, arrangements will be made with individual schools with regards to collection of uniform.
Schools will be open for school uniform collection on the INSET day(s) each September before the Autumn Term commences. Please check with your school when they will be open.
To avoid disappointment, please consider your own timescales when ordering. The last date to order school uniform, for school delivery before the end of the Summer Term 2024, will be Monday 1st July 2024. For orders received after this date, although we try our very best we cannot guarantee delivery to school before the end of term due to the high number of orders at this time of year. The next delivery date to school will be in the INSET day in September.
Please contact us on 0115 9509484 or email info@schooluniformsolutions.com if you have any questions about your order. Thank you.
BELVOIR VALE TENNIS CLUB ONLY
All garments for Belvoir Vale tennis club customers will be posted. There is a standard rate of £4.95 per order (regardless of how many items ordered) and this will be added to your basket at check out. Please ensure that you click the P&P shipping box. All items are printed to order and are non-refundable and cannot be exchanged for a different size or style. Please check sizes before ordering. Any queries on sizes or garments can be referred to Jo at Belvior Vale Tennis Club.
Please contact us on 0115 9509484 or email info@schooluniformsolutions.com if you have any questions about your order. Thank you.
What if something doesn't fit?
If you have ordered an item that doesn’t fit, please contact us and we can arrange an exchange or refund.
Please note that personalised clothing cannot be returned, eg: hoodies/t-shirts with initials or names, so please make sure you use the sizing guide available on the website.